Network Status News & Information

Dear valued client,

We currently have reported issues where mailboxes cannot be created or edited on our hosted exchange environment.

The issue has been tracked down to a public folder that contains the master hierarchical information.

CAUSE:

The reason this behind the cause of the issue is being investigated.

RESOLUTION:

The master hierarchical public folder needs to be re-created populated. All secondary public folders needs to be removed and re-created after the master public folder has been initialized. This has to be done after hours to ensure everything is created and working properly and to resolve any other issues that could potentially arise as result of the fix.

SYSTEMS AFFECTED:

At present only hostexch03.resolvecloud.co.za is affected, however testing will be done to determine if any other systems are affected.

Dear Valued Customer

We will be performing some maintenance on our Hosted Exchange environment on Saturday, 31 July 2021 @ 21:00 until 01 August 2021 @ 04:00.

The following servers will be affected:

• knersus.ggisexch02.co.za (Work to be performed: Installation of critical operating system and Exchange Server patches).
• hostexch01.geckohost.co.za (Work to be performed: Installation of critical operating system and Exchange Server patches).
• hostexch02.geckohost.co.za (Work to be performed: Installation of critical operating system and Exchange Server patches and moving of some mailboxes to a different mail store).
• hostexch01.resolvecloud.co.za (Work to be performed: Installation of critical operating system and Exchange Server patches and installation of a critical malware update).

All updates will be done in parallel to ensure minimum downtime, however a reboot of the the servers is required on completion of all updates.

In the event that the mailbox move on hostexch02 is not completed on Saturday evening, it will be suspended on Sunday morning, and continue on Sunday evening from 21:00.

Support will be available during this time via our support@resolvetech.co.za channel.

We apologize for any convenience this may cause, but in line with our commitment to protect our network and our customers, these updates must be done.

Resolve Technology Solutions

Dear Customer,

We are in process of changing all nameservers for domains hosted with us to reflect the new company servers. This process will be completed by 31 October 2020.

Only the DNS server names are changed, this will have no impact on any of the services we provide.

Any messages from ZACR or the Central Domain Registry can be ignored.

For any queries regarding this change you can contact us on support@resolvetech.co.za.

We are currently experiencing an outage on one of hour hosted exchange servers.

The issue has been reported to our server team and they are investigating and will provide feedback ASAP.

Servers affected: hostexch01.geckohost.co.za

We are aware of slow internet speeds affecting international websites.

The issue has been identified as a cable break on two of our international submarine cable links connecting Africa with Europe. Traffic is being re-routed, however this will affect your experience when visiting international websites.

Engineers have ascertained that the SAT3/WACS break is in the Libreville, Gabon, Vicinity and the WACS cable break has been isolated to the Congo between two repeater sites. Further tests are being conducted by the upstream provider along with the cable consortium's.

This issue is also affecting our spam cloud which is located in the Netherlands. Email delivery times may be affected during peak periods.

We apologize for the inconvenience.

Jacques Swart
Mindmuzik Technologies Support

We are currently experiencing an outage on one of hour exchange hosting clusters.

Our upstream provider is attending, however due to the holiday season, it may take a bit longer than usual.

We apologize for the inconvenience.

support@mindmuzik.tech

UPDATE 17 December 2018
Progress has been delayed due to unforseen circumstances. The migration has been rescheduled to 21 December 2018 from 18:00

All POP3/SMTP accounts on scratchy will be migrated to a new dedicated server. 

The entire server will be shutdown and all email will be queued until the migrations is complete.

Customers should not lose any email, but there will be no connectivity during the migration process.

We apologize for the inconvenience.

support@mindmuzik.tech

We are busy patching all our hosted exchange servers to the latest version.

Patches are important to keep your information safe and to add new features to the hosted platform.

Clients will have NO connectivity to their mailboxes. All email will be queued at the the mail filter so nothing will be lost.

We apologize for the inconvenience. 

We are currently experiencing Performance issues on out website hosting cluster. Affected clients will have slow or no connectivity to their websites.

Network engineers are attending to the issue.

We are busy patching and upgrading all SQL Server 2016 database server to the latest version.

Clients can expect intermittent connectivity issues to their websites and other services making use of SQL Server databases.