An encrypted connection to your mail services is not available

This issue occurs when trying to set up Microsoft Outlook to connect to a third party hosted exchange account. This issue can occur on two different ways:

  • When you click "Add Account" it can take up to a minute for the error to appear.
  • The error can appear immediately. 

There are a bunch of ways to fix this problem:

Always make sure that the details you entered are correctly entered and that the credentials you're using are verified by the Hosting Admins.

Change your DNS

  • Open "Control Panel"
    • Make sure your "View by" is set to "Small/Large icons"
    • Look for "Network and Sharing Center" and open it.
    • You will see your Wifi/Ethernet connection on the right side of the "View your active networks" table. Click on it.
    • In the "Wi-Fi Status" window, click on the "Properties" button on the bottom left. 
    • In the "Wi-Fi Properties" window, in the "This connection uses the following items:" block, look for "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties" on the bottom right of this block.
    • On the bottom half of the "Internet Protocol Version 4 (TCP/IPv4) Properties" window, make sure to enable the "Use the following DNS server addresses:"
    • You can change the DNS to any valid DNS but we usually use the Google DNS because it always resolves the connection. 
    • Preferred DNS server: 8 . 8 . 8 . 8
    • Alternate DNS server: 8 . 8 . 4 . 4
    • Click on "OK" on the bottom.
    • Click on "Close" on the "Wi-Fi Properties".

After you completed the steps above, be sure to restart you computer and try to add the account again. If it still does not work, please contact us at support@mindmuzik.tech for assistance.

Regards
JJ

  • exchange, Outlook, Outlook 2010, Outlook 2013, Outlook 2016, Outlook 2019, Outlook 2007, Mail, Mail server
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

The name cannot be matched with a name in the address list

This issue occurs when trying to set up Microsoft Outlook to connect to a third party hosted...

Delivery has failed to these recipients or groups:

This issue occurs when trying to send mail with Microsoft Outlook with a third party hosted...

Password expired

Microsoft Exchange passwords are set to expire every 45 days. If you receive a message stating...