An encrypted connection to your mail services is not available

This issue occurs when trying to set up Microsoft Outlook to connect to a third party hosted exchange account. This issue can occur on two different ways:

  • When you click "Add Account" it can take up to a minute for the error to appear.
  • The error can appear immediately. 

There are a bunch of ways to fix this problem:

Always make sure that the details you entered are correctly entered and that the credentials you're using are verified by the Hosting Admins.

Change your DNS

  • Open "Control Panel"
    • Make sure your "View by" is set to "Small/Large icons"
    • Look for "Network and Sharing Center" and open it.
    • You will see your Wifi/Ethernet connection on the right side of the "View your active networks" table. Click on it.
    • In the "Wi-Fi Status" window, click on the "Properties" button on the bottom left. 
    • In the "Wi-Fi Properties" window, in the "This connection uses the following items:" block, look for "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties" on the bottom right of this block.
    • On the bottom half of the "Internet Protocol Version 4 (TCP/IPv4) Properties" window, make sure to enable the "Use the following DNS server addresses:"
    • You can change the DNS to any valid DNS but we usually use the Google DNS because it always resolves the connection. 
    • Preferred DNS server: 8 . 8 . 8 . 8
    • Alternate DNS server: 8 . 8 . 4 . 4
    • Click on "OK" on the bottom.
    • Click on "Close" on the "Wi-Fi Properties".

After you completed the steps above, be sure to restart you computer and try to add the account again. If it still does not work, please contact us at for assistance.


  • exchange, Outlook, Outlook 2010, Outlook 2013, Outlook 2016, Outlook 2019, Outlook 2007, Mail, Mail server
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